Frequently Asked Questions

SupplierLink

1. What is SupplierLink?

SupplierLink is a digital tool designed for suppliers to improve the efficiency of the quotation and order processes. This is achieved through the comprehensive all-in-one LESCONNECT platform. SupplierLink is an integrated end-to-end solution that incorporates the four essential cutting-edge technology – Robotic Process Automation (RPA), Automation, Integration, and Digitalization – RAID, a strategic framework modernizing and optimizing business processes.

With the robust RAID framework in place, it eliminates the need for manual and repetitive data entry associated with Request for Quotation (RFQ) and Order processing. SupplierLink seamlessly captures RFQ and Order, regardless of their format, whether it's through a B2B integration, an URL, a customer portal, HTML, Excel, PDF, CSV, text, email, and scanned images. It then automatically converts and integrates these inputs into your sales order system. Furthermore, the platform allows the swift delivery of sales quotes and order confirmations to your buyers, presenting the information in their preferred format with just a few clicks.

Here, it keeps all your essential business tools in one place (while saving a fortune) and streamline your entire process so you can focus on keeping your customers satisfied.

2. How does SupplierLink benefit the Suppliers?

SupplierLink offers many benefits to suppliers, helping them to streamline their operations and enhance their efficiency in managing sales orders and requests for quotations (RFQs).

Most importantly, SupplierLink assist suppliers:

  1. Quick Order Processing: With SupplierLink, suppliers can process sales quotes and orders more swiftly. The platform captures order and RFQ information from various formats, such as emails, scanned documents, or customer portals, and converts them into the supplier's internal format. This minimizes delays and errors associated with manual data entry. Speed is the essence in ship supply. Responding within 2-4 hours greatly increases the likelihood of success, with a high probability of achieving a 60% success rate. However, if you take 24 hours to respond, the chance of success decreases by half to 30%. Responding within 2-3 days further reduces the probability of success to a range of 5-10%.
  2. Enhanced Customer Service: Faster order processing and accurate responses to RFQs can lead to improved customer service. Suppliers can respond promptly to customer inquiries, meet delivery deadlines, and provide a better overall experience.
  3. Improved Accuracy: Automation reduces the likelihood of human errors, ensuring that order and RFQ data is accurately captured and processed. This can lead to fewer mistakes, improved order accuracy, and enhanced customer satisfaction.
  4. Increased Efficiency: SupplierLink leverages the RAID (Robotic Process Automation, Automation, Integration, and Digitalization) framework to automate and simplify various processes. This reduces the manual effort required for data entry, order processing, and RFQ handling, resulting in increased operational efficiency.
  5. Streamlined Communication: SupplierLink facilitates seamless communication with buyers by generating sales quotes and order confirmations in the formats preferred by customers. This ensures clear and efficient interactions, reducing the potential for misunderstandings.
  6. Centralized Information: The platform provides a centralized repository for order and RFQ data, making it easier for suppliers to access and manage this information. This centralized approach simplifies data retrieval and reporting.
  7. Adaptation to Multiple Formats: SupplierLink is versatile in its ability to capture and generate RFQ and Order data in various formats, including emails, PDFs, Excel, E-commerce portal, different B2B language like XML, MTML, JSON, and more. This flexibility accommodates the diverse needs of suppliers and customers.
  8. Cost Reduction: By reducing manual labour and errors, SupplierLink can help suppliers save on operational costs associated with data entry and order processing.
  9. Competitive Advantage: Implementing advanced automation and efficiency tools like SupplierLink can give suppliers a competitive edge in the market. It enables them to operate more efficiently and respond quickly to customer demands.

In summary, SupplierLink assists suppliers by automating processes, improving accuracy, reducing manual effort, and enhancing communication with customers. These benefits collectively contribute to operational efficiency and customer satisfaction, which are crucial for supplier success in a competitive business environment.

3. What are the capabilities of SupplierLink ?

Please refer to the matrix provided below to gain insight into the tool's functionalities:

File TypeRFQQuotePOPO Confirmation
e-Commerce PortalYesYesYesYes
B2BYesYesYesYes
An URLYesYesYesYes
PDFYesYesYesYes
ExcelYesYesYesYes
HTMLYesYesYesYes
WordAvailable soonAvailable soonAvailable soonAvailable soon
Text / EmailAvailable soonAvailable soonAvailable soonAvailable soon
Picture / ImageAvailable soonAvailable soonAvailable soonAvailable soon
4. How many buyers are SupplierLink connected?

LESCONNECT has 4000+ Buyer APIs in its library.

Please refer API Library > Buyers

5. How does SupplierLink works ?

Here's how SupplierLink works for suppliers:

  1. Integration Setup: Suppliers begin by setting up a seamless integration with LESCONNECT. For supplier who does have an integration with LESCONNECT, LES does offer an Advanced Ship Supplier Sales Order System using Microsoft Dynamics 365 BC.
  2. RFQ & Order Processing: RFQs and Orders initiated by the buyers are seamlessly captured by SupplierLink into the integrated supplier's sales order system. Suppliers specify the buyers for LES Support Team for buyer onboarding. SupplierLink automatically extracts pertinent documents and data and optimizes the RFQ and order processing. This leads to a highly efficient and expedited sales quotation and order fulfilment process with minimal manual intervention required.
  3. Real-Time Updates: Integrated systems provide real-time updates.
  4. Order Tracking: Both the supplier and the client can track the status of orders in real-time. This transparency ensures that both parties are aware of order progress and delivery timelines.
  5. Efficiency and Accuracy: Integrated systems significantly reduce the likelihood of errors associated with manual data entry and order processing. This leads to higher efficiency and improved accuracy.
  6. Cost Reduction: Automation and streamlined processes can result in cost savings for integrated suppliers. Reduced manual labour and fewer errors lead to lower operational costs.
  7. Customer Satisfaction: Integrated systems enable faster response times, on-time deliveries, and accurate order processing. This enhances customer satisfaction and strengthens the supplier-client relationship.
  8. Scalability: Integrated systems are often scalable, allowing suppliers to handle increased order volumes as their business grows.
  9. Compliance and Reporting: Suppliers can ensure compliance with client requirements, and reporting can be automated to provide clients with the necessary documentation and insights.
6. How to onboard buyers onto SupplierLink ?

Buyer Onboarding is done in just a few simple steps :

7. What is the transaction flow between the buyer and supplier like ?

Here's an illustration of the transaction flow for a Supplier once they go live with SupplierLink.:

8. Who are the Suppliers using SupplierLink ?

LESCONNECT has over 40 integrated Suppliers.

Please refer API Library > Suppliers.

9. What can I do with the gain in efficiency?

The key to utilizing efficiency gains effectively is to have a clear understanding of your priorities and goals. Good and quality resources are very important and limited. Staff turnovers are very high and fast. Assess where your time is most valuable and allocate it accordingly to maximize the positive impact.

  1. To increase revenue
  2. To reduce headcount in back office

We have a client who had a very lean organization of 120 staff utilized the grains in resource to grow its business with quality customer engagement. Before using SupplierLink, their revenue was about $110 millions. Today they have grown their revenue by 100%. Their annual revenue is $220 million thereabout. 

Another one of our clients has a very large back office with about 200 staff in Manila and Johore Bahru. With the efficiency gains, they were able to reduce their headcount and operating cost tremendously by 60-70%.

Use your staff for more quality jobs and upgrade them from doing data entry to customer engagement.

10. How much does SupplierLink cost ?

We do not charge on % of order value.
We charge on transactions used + maintenance of our LES RPA Softbot.
The more you used, the transaction fee gets lower.

Get in touch with us for a demo and quote. Drop us an enquiry here !

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